Call 307-856-1771 or 866-584-1771 to access your account via telephone.
• For Balances or transaction history press “1”
• Or Transfers press “2”
• For more options press “5”
Enroll in Voice Banking:
Important: You must call 307-857-9000 or stop by your local branch to activate your voice banking account.
Call 307-856-1771 or 866-584-1771 to access the voice banking system.
If this is your first time calling – you will have to enroll in the system by pressing the star (*) key.
“Please key in your user ID” (If you need a moment to find it press the # key) This will be provided to you when we activate your voice banking account. Please call 307-857-9000 if you have not activated your voice banking account.
“Please key in your PIN code” This will be provided to you when we activate your voice banking account. Please call 307-857-9000 if you have not activated your voice banking account.
“Please key in the 10 digit phone number you will usually call from.” If you do not begin entering your phone number you will hear: “Starting with the area code, key in the 10 digit phone number you will usually call from. “
Is this number your cell phone press “1”; if Home press “2”; if Work press “3”
If you would like to register another phone number please press “1”
(You may repeat the process to register three phone numbers: cell, home, and work.)
Set your security questions and answers. The answers will need to be entered using the telephone number pad. Dates are two digits for month, two digits for day, and four digits for year.
You will need to choose three (3) of the following challenge questions. The system will prompt you to set up
your first question and answer, then your second question and answer – followed by third question and answer
o To use your oldest sibling’s birthday as a challenge question press 1
o your youngest sibling’s birthday press 2
o the number of grandchildren you have press 3
o the last four digits of your childhood phone number press 4
o the age you were on your first date press 5
o the number of pets you had before you were ten press 6
o the numeric street address of your childhood home press 7
o the number of schools you attended press 8
o or your anniversary press 9
Personalized Message – you can create (1) a personalized message or your name or choose from a
prerecorded list (2)
- Confirm personalized message (yes – 1, no – 2)
Enter your 6 to 10 digit PIN code (needs to be different from your first time use PIN. This is the PIN you will use in the future to access your account.) The system will not allow you to use more than three ascending or descending numbers such as: 1234 or 9876. Also, you may not use more than 3 of the same number such as: 1111 or 151311.